【Formal homepage 】Noted hot water in Hokkaido The hotel in Toyako ：Toya Kohantei ■NOGUCHI KANKO

What kind of foods do we have?: It depends on the stay package, if you have buffet or dinner in the room.
What time does dinner and breakfast start?: 【Open Hours】
Breakfast　7:00 – 9:00
Dinner　　 17:00 – 21:00 ※ May vary upon circumstance.
Last admission　20:00
Last order　20:30

I want to know the check-in and check-out times.

Check -in time 15:00 / Check-out time 10:00

※ Guests who have already made reservations for stays on or after 1 October 2023 as of 23 August 2023 will be able to check-in from 14:30.

How can I make a reservation for your free-shuttle-bus?: For customers who wish to take the shuttle bus, please order online.
Booking Application for Shuttle bus service
*Due to the limited number of seats on the bus, we do not allow use for groups of 8 or more people.
I want to know the designated meeting place and departure time of free-shuttle-bus.: Please click this link to see the access page.
Do you provide pick-up service from JR Toya station?: We are sorry, we do not provide it between JR Toya station and Kohantei.
Please take a public bus or a taxi. It takes about 20 minutes.
Is your free-shuttle-bus running between Kohantei and the other hotels?: We are sorry, there is no free-shuttle-bus service between them.
Where is the nearest station or the nearest bus stop? (Where should we get off?): Please click this link to see the access page.

What kind of rooms do we have?: It depends on the stay package.
Please click this link to get some information about what kind of rooms we have.
It will be shown on the room page.
Can we have a non-smoking room?: We are sorry, we are not able to promise it definitely.
However, we try to arrange to meet your requests as much as possible.
Please choose “non-smoking room” on the option page on the reservation page.
As there are cases when some rooms becomes unavailable, please email us just after you have booked the room with your request once more.
If a non-smoking room is unavailable, we remove the smell of smoke in the guest’s room to the fullest extent.

When should we pay for the room payment?: You have to pay by your credit card when you will make a reservation through our English website.
Can we pay for the shopping payment by a credit card?: Yes, you can. However, some credit cards are not accepted.
Please refer to the following list of credit cards.

Is it available for Wi-Fi (wireless LAN) in Kohantei?: It is available throughout the hotel.

Are there any sightseeing or activities spots nearby?: Please click this link to see the Toyako Onsen Tourist Association page.
Sightseeing
Toyako Onsen Tourist Association