• About meals
  • About stay
  • About free-shuttle-bus and access
  • About rooms
  • About payment
  • About parking lot
  • About Internet
  • About leisure and circumference sightseeing

About meals

What kind of foods do we have?

It depends on the stay package, if you have buffet or dinner in the room.

What time does dinner and breakfast start?

【Open Hours】
Breakfast 7:00 – 9:00
Dinner   17:00 – 21:00 ※ May vary upon circumstance.
Last admission 20:00
Last order 20:30

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About stay

I want to know the check-in and check-out times.

Check -in time 15:00 / Check-out time 10:00

※ Guests who have already made reservations for stays on or after 1 October 2023 as of 23 August 2023 will be able to check-in from 14:30.

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About shuttle-bus and access

How can I make a reservation for your shuttle-bus?

For customers who wish to take the shuttle bus, please order online.
Booking Application for Shuttle bus service
*Due to the limited number of seats on the bus, we do not allow use for groups of 8 or more people.

I want to know the designated meeting place and departure time of free-shuttle-bus.

Please click this link to see the access page.

Do you provide pick-up service from JR Toya station?

We are sorry, we do not provide it between JR Toya station and Kohantei.
Please take a public bus or a taxi. It takes about 20 minutes.

Is your free-shuttle-bus running between Kohantei and the other hotels?

We are sorry, there is no free-shuttle-bus service between them.

Where is the nearest station or the nearest bus stop? (Where should we get off?)

Please click this link to see the access page.

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About rooms

What kind of rooms do we have?

It depends on the stay package.
Please click this link to get some information about what kind of rooms we have.
It will be shown on the room page.

Can we have a non-smoking room?

We are sorry, we are not able to promise it definitely.
However, we try to arrange to meet your requests as much as possible.
Please choose “non-smoking room” on the option page on the reservation page.
As there are cases when some rooms becomes unavailable, please email us just after you have booked the room with your request once more.
If a non-smoking room is unavailable, we remove the smell of smoke in the guest’s room to the fullest extent.

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About payment

When should we pay for the room payment?

You have to pay by your credit card when you will make a reservation through our English website.

Can we pay for the shopping payment by a credit card?

Yes, you can. However, some credit cards are not accepted.
Please refer to the following list of credit cards.
credit card

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About parking lot

Is there a parking lot?

Yes, there is.

Is it free?

Yes, it is free of charge.

Do we need to reserve for parking space?

No, you don’t.

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About Internet

Is it available for Wi-Fi (wireless LAN) in Kohantei?

It is available throughout the hotel.

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About leisure and circumference sightseeing

Are there any sightseeing or activities spots nearby?

Please click this link to see the Toyako Onsen Tourist Association page.
Toyako Onsen Tourist Association

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